(815) 517-7745
Policies and Protocol
!! Notice: If you are not the one picking up or dropping off your pet, you are responsible to make sure said person knows Policies and procedure. !!
Appointments:
Arrival Time: Arrive no later than your appointment time. If you are running late, text me ASAP so we can make necessary arrangements.
Late: 15 min or later is considered a no show. You will be subject to pay full cost of the groom, prior to rebooking future appointments.
No- show: If you do not show up for an appointment, you are responsible for 100% of the groom prior to rebooking.
Cancelations: Less than a 48 hour notice will be subject to 50% the cost of the groom, prior to rebooking. Less than 24 hours without just cause is 100% the cost.
Drop off:
Before: I ask that you have your dogs pottied prior to their appointment time.
Arrival: Text 815-517-7745 or Call. If no answer, leave a message as I do not answer unknown numbers or while with a pet.
!Parking: Use driveway if accessible.
Remain in your vehicle: with pets until I come out to you. If on foot, remain on the sidewalk or use driveway area.
Distance: If other cars or clients appear present, remain a safe distance and do not approach other pets unless approved with owner.
Service: At this time we will go over and discuss in detail what you would like to have done for your pet.
Time: I will give you an estimated time for pick up. Expect to arrive at given time until told otherwise.
Pick up:
Pick up: Text 815-517-7745 or Call. If no answer, leave a message as I do not answer unknown numbers or while working on a pet.
Pick up Time: your pick up time reminder will be given 15-30 min prior to completion. I ask that you arrive no later than your pick up time.
If you can not make your pick up time, other plans need to be made at that time.
Late: 15 min or later for pick up, can result in a $1 for every min fee.
Payment: is due in full at the time of pick up.
- Payment methods are Check, Cash and Credit card (service fees apply)
Pet condition:
If dog is lightly matted and can safely be dematted, I will do so at an extra cost.
If dog is heavily matted the dog may be shaved down to the necessary length to free them from their Mats.
Matting charge: will be base on severity.
Grooming Accidents: With poor coat conditions or matting, Minor cuts, nicks and scratches are possible in certain cases, despite how hard we try to avoid it.
> You understand that you can not hold groomer responsible for any skin/ coat conditions, minor cuts and knicks the grooming process may expose.
> Credit maybe given in some circumstances given the situation.
Health: I understand that grooming can be stressful to some pets and I will inform groomer if my pet has any heart conditions or stress related issues prior to grooming.
Ear hair and anal glands: I understand that ear hair removal and anal glad expression is by request only. The pulling of ear hair may in some cases cause irritation, infection or hematoma’s to occur. Injury to the anal glandes is possible
Pricing:
All pricing is on an individual basis, based on Breed, size, coat condition, skin condition, temperament and time.
All pricing is an estimate and not a guarantee.
Final price will be given with pick up time.
If fleas and/or ticks are found, a safe and healthy flea/ tick bath will be done at an extra cost.
Extras: If more than what is “standard” or necessary is required in any circumstance, appropriate expense will be applied: Extra ear cleaning, excessively over grown toenails, skin conditions, behavior issues, ect.
Emergencies: In the event of an emergency, I authorize Brittany Roberts to immediately seek professional veterinarian attention for my pet. I understand that all attempts will be made to contact me in the event of an emergency.
Photos: Photography of pet’s visit may be used on the web and or print publications, and promotions. If you do not want your pet’s photo used, please let me know.