Policies and Protocols 
 

 * Notice: If you are not the one picking up or dropping off your pet, you are responsible to make sure said person knows the Policies and procedures.

 

 

Drop-off: Arrive no later than your appointment time. Text 815-517-7745.  

 

Late: 15 minutes or more is considered a no-show. You will be required to pay full cost of the groom, prior to rebooking future appointments.

 

No-show: If you do not show up for an appointment, you are responsible for 100% of the groom prior to rebooking.  

 

Cancellations: Less than a 48-hour notice will be subject to 50% of the cost of the groom, prior to rebooking. Less than 24 hours without just cause is 100% the cost.

 

 We ask that you have your dog pottied prior to their appointment time. 

 

                                                          *Parking: Use driveway if accessible. 

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Remain in your vehicle:  with pets until we come out to you. If on foot, remain on the sidewalk or use driveway area. 

 

Distance: If other cars or clients appear present, remain a safe distance and do not approach other pets unless approved by the owner.

 

Service: At this time we will go over and discuss in detail what you would like to have done for your pet.

 

Time: we will give you an estimated time for pick up. Expect to arrive at given time unless told otherwise.

 

Pickup Time: your pickup time will be given 15-30 min prior to completion. We ask that you arrive no later than your pickup time.  

If you cannot make your pickup time, other plans need to be made at that time. 

 

Late: Arriving 15 minutes or more after your scheduled pickup time, may result in a late fee of $1 per minute.

 

Payment is due in full at the time of pick up. 

- Payment methods include, cash, check and credit card (processing fees apply).

 

Pet condition:

If your dog is lightly matted and can safely be de-matted, we will do so at an extra cost.

 

If your dog is heavily matted, your dog may be shaved down to the necessary length to safely remove matting. 

 

Matting charges will be base on severity.

 

Grooming Accidents: With poor coat conditions or matting, minor cuts, nicks and scratches are possible in certain cases, despite how hard we try to avoid it.

> You understand that you cannot hold the groomer responsible for any skin or coat conditions, minor cuts and nicks the grooming process may expose. 

> Credit may be given depending on the circumstances. 

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Health:  You understand that grooming can be stressful to some pets and you will inform the groomer if your pet has any heart conditions or stress-related issues prior to grooming. 

 

Ear hair and anal glands: You understand that ear hair removal and anal gland expression is by request only. The pulling of ear hair may cause irritation, infection or hematomas to occur. Injury to the anal glands is possible.

 

All pricing is on an individual basis, based on breed, size, coat condition, skin condition, temperament and time. 

 

All pricing is an estimate and not a guarantee. 

 

Final price will be provided with your pickup notification.

 

If fleas and/or ticks are found, a safe and healthy flea-and-tick bath will be done at an extra cost. 

 

Extras: If more than what is “standard” or necessary is required in any circumstance, an additional charge will be applied: Extra ear cleaning, excessively overgrown toenails, skin conditions, behavioral issues, etc.

 

Emergencies: In an emergency, you authorize Auntie Britt's Grooming to seek immediate veterinary care for your pet. Every reasonable attempt will be made to contact you. 

 

 

Photos: Photographs of pet’s visit may be used online or printed materials.  If you do not want your pet’s photo used, please let us know.